Delivery, Quality, Warranty, Reservations & Appointments

Delivery

From 7 January, delivery all over Europe is Free of extra charge. We can offer mounting and assembly service in the Netherlands or Belgium. In the rest of Europe we can only deliver our products to your doorstep.

You can also pick up your purchase at our factory yourself, then you will receive a 5% discount. Use the code pickup@pastoe in your basket.

We can arrange delivery (and assembly) within 4 weeks depending on how busy it is. Usually the delivery time is 2-3 weeks.

Deliver disassembled
Consider carefully whether the cabinet can be delivered and installed in its entirety. We can deliver the Landscape, Frame and L-Series series disassembled and assemble them at your home (only in the Netherlands and Belgium). The Series Vision, A'dammer and Noon cannot be disassembled. We can arrange a removal lift in the Netherlands, which costs approximately € 100 extra.

 

Quality

Pastoe makes high-quality furniture, that is how we distinguish ourselves. The products are made with care in Houten (the Netherlands). Our suppliers are generally located close to us and we have been working with them for a long time. The products are extensively checked before they leave our factory. The products from our Orphanage are showroom models, cabinets from canceled orders, products with small production errors, stock surplus or returns due to transport damage and then refurbished.

All cabinets are basically Pastoe approved and undamaged. If there is damage (or a special situation), we will explicitly note this in the product description.
You can come and check the cabinet in our factory and showroom in Houten. Sleepboot 4. You may request extra photo’s at sales@pastoe.com

 

Warranty & Returns

We offer a 10-year warranty on all moving parts, quality of paint and materials used. Replacement parts are usually available after 10 years, we keep a stock. You can exchange or return your product within 14 days after day of delivery, we take care of the transport back to us, you pay the return transport costs of € 150. The entire product will be replaced in the event of damage caused by transport. If you have caused damage to the product yourself during use, please contact us and we will investigate the best solution together. We can also give you advice on the maintenance of the furniture. You can reach us at service@pastoe.com or +31 30 258 5555.

 

Appointments & Reservations

It's not possible to make a reservation on our Orphanage models. Make an appointment at our factory & showroom in Houten with this link if you would like to see the product.

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